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Public Service Culture
Seeking Public Servants by Mark Lindquist. First published in The Tacoma Weekly. Walt Bettinger, the chief operating officer of Charles Schwab & Company, sometimes takes job candidates to breakfast. Before the meal arrives, Bettinger asks the restaurant manager to botch the applicant’s order. For example, instead of the pancakes and orange juice she ordered, the … Continue reading Public Service Culture
Have a Pleasant New Year
Have a Pleasant New Year by Mark Lindquist. First published in The Tacoma Weekly. “Years ago, my mother used to say to me, ‘In this world, you must be oh so smart, or oh so pleasant.’ Well, for years I was smart. I recommend pleasant. You may quote me.” I’m quoting Elwood P. Dowd, the … Continue reading Have a Pleasant New Year
